Agreements

• Terms and Conditions
• AML/KYC policy
• Privacy policy
• Web browser cookies
• US Citizens

These Agreements define the terms on which the SuperChange service provides automated exchange of electronic (virtual) currencies. Use of SuperChange services constitutes the Client's full acceptance of these Agreements. In case of disagreement with the Agreements, the Client has no right to perform exchange operations on SuperChange.

Terms and Conditions

• The Client confirms that he has the full right to dispose of the funds held in his account.
• The Client confirms that the funds used for payment transactions are not restricted or otherwise prohibited by any applicable anti-money-laundering laws and regulations.
• The Client confirms that all actions he performs are legitimate and do not violate any applicable local or international laws.
• SuperChange provides its Clients only with automated exchange of electronic (virtual) currencies (USDT TRC20, USDT BEP20, USDT ERC20, USDT Polygon, USDT SOL, Paxos USDP, USDC ERC20, TUSD, BitCoin BTC, ETH, LiteCoin LTC, Dash DSH, Zcash ZEC, BitCoin Cash BCH, DogeCoin DOGE, BNB, Tron TRX, POL, Solana SOL, Monero XMR) at the rates and individual exchange terms set by the service for the Client.
• There are two types of exchange: General and Exchange with a cumulative discount, in which the size of the discount depends on the cumulative amount the user has exchanged in the past under this Client account.
• The SuperChange service is not responsible and does not cover losses caused by incorrect (unauthorized) use of the service, or by errors made by the Client when filling in the exchange form that may result in the transfer of funds to a wrong account.
• The SuperChange service is not responsible and does not cover losses, lost profits or other costs of the Client resulting from changes in the exchange rate or in the time the exchange operation takes.
• The SuperChange service is not responsible and does not cover losses, lost profits or other costs of the Client resulting from delays in crediting (or non-crediting) funds to the Client's virtual account that belongs to a custodial wallet or service.
• The SuperChange service is not a party to the relationship between the sender and the recipient of funds and cannot act as a guarantor of transactions between the sender and the recipient.
• The service completes an exchange only after receiving funds from the Client to the service's account with the required number of confirmations.
• An exchange operation is considered completed from the moment the service transfers the amount to the account specified by the Client.
• An exchange operation is performed automatically (semi-automatically or manually) and is a one-time transaction. Returning transferred funds after the exchange has been completed is not possible.
• If the payment cannot be completed automatically (no connection to the payment system, no payment confirmation received from the payment system, insufficient funds, etc.), the exchange will be completed within 24 business hours or the funds will be returned minus the payment system fee.
• If the Client sends funds from an account that was not specified in the exchange order, the service has the right to return the funds to the sender minus the payment system fee.
• If funds are received from the Client more than 20 minutes after the exchange order was created, the service has the right to return the funds to the sender minus the payment system fee.
• The service has the right to suspend an exchange until the user provides identification details and the user's identity is established.
• The service reserves the right to permanently retain funds transferred to it by a Client who has attempted any attack on the server or any attempt to hack or defraud the scripts on this website.
• Receipt of an amount below the minimum exchange amount is considered a donation to the service and is not refunded.
• The service has the right to recalculate the exchange rate of a fixed order, or to cancel the exchange, in case of strong fluctuations (more than 1%) in the value of currencies or abuse of the exchange conditions.
• The service has the right to refuse an exchange or to block a user's account for violation of the exchange rules or for other reasons.

AML/KYC policy

• In order to counteract the legalization of proceeds from crime and the financing of terrorism, the service performs AML checks of transactions received from users both by its own means and using a third-party specialized service, GetBlock.net.
• Incoming/outgoing transactions are allowed with a general risk of up to 70% and a cumulative High Risk of up to 4%.
• If a transaction with a general high risk of 70% or with individual High Risk components is detected — such as Scam, Stolen, Dark Service, Dark Market, Illegal Service, Gambling, Exchange Fraudulent, Mixer, Ransom, Sanctions, etc. — the service has the right:
  • to suspend the exchange operation until the sender's identity is fully clarified (KYC verification), including: a passport photo, a selfie with the passport and a sheet on which today's date and a signature are written by hand, and a video confirmation of the transfer from the user's wallet. If necessary, additional information may be requested. Estimated processing time is up to 5 business days.
  • to send the funds back to the sender within 24 hours with deduction of the transfer fee, after confirmation of the account details for the return.

Privacy policy

• All information (email address, account details, IP addresses, etc.) provided by the Client during an exchange operation is confidential and is not disclosed to third parties, except in the following situations: at the request of law enforcement authorities, by a court order, or at the request of the administration of one of the payment systems.
• All information is stored on dedicated, physically secured servers and is protected by computer safeguards such as firewalls and data encryption.
• The service may use the Client's personal information to: provide services and customer support on request, process transactions and send notifications about operations, resolve disputes and troubleshoot problems, etc.

Web browser cookies

• The service may use cookies to provide the Client with a more convenient experience on subsequent visits to the site.
• By using the SuperChange service, the Client agrees to the use and storage of cookies on the Client's device. The Client can browse the service website without using cookies, but some features of the service will be limited.
• The Client can disable the storage of cookies on their device by selecting the "do not accept cookies" option in their browser settings. Note that most browsers accept cookies automatically.

US Citizens

• The service is not provided to US citizens or residents based in the United States of America, Puerto Rico, American Samoa, Virgin Islands (US), Guam, or the Northern Mariana Islands (this includes US citizens residing overseas).

The administration of the service reserves the right to make changes and additions to this Agreement at any time.